Write a 400–500-word
essay that explains how a multi-cycle action research project carried
out in an organizational system is related to, yet distinctly different from,
an improvement-oriented capstone study. The paper should include:
- A description of how the systems model enables organizational theorists to compare very different organizations.
- A brief description each of the Baldrige and AQIP programs as system improvement agencies.
- An explanation of the differences between improving KPIs and system processes.
- A description of the difference between a study of organizational KPIs and organizational processes.
Field of study:
