Choose a case study from the Final Project Case Studies document.
Case Study Two
Agnes is a new medical assistant in a large primary care practice. At the end of the day, she was in the waiting room straightening up when the office manager, Jaime, entered the room and seemed to be checking up on Agnes’s work. Jaime picked up a stack of a local health newsletter and frowned. “What are these doing here, Agnes?” Agnes took a step back and quietly said, “I’m not sure,” keeping her eyes toward the floor. Jaime stepped toward Agnes, shaking the newsletters as he said, “Look, Agnes, you don’t get to decide what the patients get to see. That’s Dr. Ruiz’s job.” At this point, Dr. Ruiz walked through the waiting room, smiled, and said, “Oh sorry, I put them out there as a resource for patients. Have a good evening!” Dr. Ruiz then walked out. Under his breath, Jaime muttered, “Who does he think he is?” and tossed the newsletters back on the table. Agnes looked at Jaime, who said in an irritated voice, “I guess you can leave them out then,” and shrugged as he walked out of the room. Agnes took a deep breath and straightened the newsletters.
Create an 8- to 12-slide Microsoft® PowerPoint® presentation based on the case study selected. Include the following:
- Explain the elements of good interpersonal communication.
- Explain what happened in the case study and why it is an example of poor interpersonal communication.
- Explain the perceptions of the participants in the case study.
- Explain the conflict type and conflict management styles in the case study.
- Identify listening barriers used in the case study.
- Explain supportive and defensive climates and relationships used in the case study.
- Identify verbal and nonverbal communication used in the case study.
- Explain what could have been done differently in the case study to improve the effectiveness of the interpersonal communication.
Include an introduction and conclusion of the major points and detailed explanations that correlate to each point in the speaker notes section.
Include videos, audio, photos, diagrams, or graphs as appropriate.
Include at least 5 references to support your presentation.
Format your assignment according to APA guidelines.
