In Unit 9, you will further
investigate the application and manifestation of leadership in the public
realm. You will examine the effort of a major federal agency to apply
leadership to improve its overall effectiveness from a core service delivery
perspective. This week, think about how the insights you have gained throughout
the course relate to the actions that were or could be taken by this agency to
improve its leadership effectiveness in response to a key deficiency. Your
evaluation will be further informed by the analysis provided by the United
States General Accountability Office (GAO).
Field of study:
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